Garden
1. Warranty period
The Garden headset hardware is covered by a two-year hardware warranty from delivery, subject to the exclusions below.
2. Support contact
Mazer is your first point of contact for support and warranty requests. Hardware warranty service is provided through our fulfillment and warranty partner, VR Expert.
3. What may be covered
The warranty may cover defects in materials or workmanship under normal use during the warranty period.
4. What is not covered
The warranty does not cover:
- accidental damage,
- drops or impacts,
- liquid damage,
- misuse,
- unauthorized repairs,
- modifications,
- normal wear and tear,
- consumable or hygiene-related accessories,
- cosmetic damage that does not affect function,
- damage caused by using the headset outside instructions,
- problems caused by customer Wi-Fi, network, or third-party services,
- problems caused after factory reset or removal of Garden configuration.
5. Warranty process
Contact Mazer support. We may ask for order information, serial number, photos, diagnostic details, and a description of the issue. If hardware service is required, we will coordinate with VR Expert or another authorized provider.
6. Remedies
Depending on the issue, available remedies may include repair, replacement, or other legally required remedy.